Refund policy

We want you to love your jewelry!

Non-Custom Jewelry: All non-custom pieces are eligible for return within 15 days of purchase. Items must be in their original condition and packaging.

Custom Jewelry: Because custom pieces—including all Charm Bar creations—are handcrafted just for you, they are non-returnable and non-refundable.

Shipping: Customers are responsible for return shipping costs. We recommend using a trackable shipping method to ensure your items are safely returned.

If you’d like to initiate a return, please contact us through our contact form and we’ll guide you through the process.

https://suttersisters.com/pages/contact